Saturday, July 18, 2009

Growing Social Media Presence By Not Using It

I've been interviewing a lot of places lately, and I know a lot of people working in corporate marketing positions of all kinds.

Many of these people, and some of the places I have interviewed at, have fairly aggressive blocking software on the employee work computers. This I understand, as you need to be able to make sure your employees are actually doing their work, and not farting around on Google or checking their fantasy teams, etc.

But the new trend seems to be blocking social networking sites. Yes, these can be addicting to some types of people, so in a way, I can understand it. But on the other hand, the people addicted to social media are usually the ones USING IT CORRECTLY. They're constantly updating their status on FaceBook, leaving comments on friend's pages, and probably updating Twitter along the way.

To my surprise, many of the companies who are claiming to be all about social media, or are attempting to grow their online presence and connect with people are blocking their employees, and that includes everyone from sales and marketing to the president,etc from using social media on the clock. Yeah, some of them have a person who sits and does update Twitter or put news on their Facebook fan pages...they damn well better have that person.

But is that one person really enough? Not when that person has no clue what they are doing. It seems like they just take someone from the marketing department and say "You're the Twitter person now. You also maintain our FaceBook fans page" and just let them do it, no matter how good or bad they may be at it.

You can learn social media as you go along, and in fact, that's pretty much how most of us have done so...but someone like me who doesn't have a corporate reputation behind him can fuck something up and be able to fix it and leave it behind...but if someone screws up the social media reputation of a major company in ANY industry, its possible that they may NEVER recover. They may hit the jackpot like Skittles, and get tons of publicity - or it could fizzle out and pop with a whimper like the dot com bubble back a few short years ago.

Do what you have to do to avoid the latest trend of developing social media by ignoring it. Social media is not the pet media is the hula hoop, the frisbee, the yo yo. Something that comes in as a fad, but rather than going away in spectacular fashion, it stays around, and will always be there. Maybe a different form sometime down the line, but still there.

Where do you work, and what is their social media policy?

1 comment:

  1. I agree with everything you said. It's hard to recover from a bad online reputation. It will take some kind of social media genius to repair it.
    I think employees need to be trained with how to deal better on social media. Some people may not agree, but nowadays, with the net becoming a powerful tool for marketing, social media may just become the best way for advertising, so everyone should learn how to do it.