This past week or so has been wildly interesting, it has probably been the single most emotionally draining period of time I have gone through in quite some time.
But even through it all, marketing and business and such is still on my mind. So, I have a story I would like to share with you all.
The morning of April 16th my wife and I were taking our cat to the vet to be put to rest. She'd rather quickly developed stomach and kidney cancer, and she was pretty old, and would probably not have survived any procedures, and just wasn't handling it very well, so we did what we had to do. Anyways, our vet is/was very nice, and that's what we'd expected. They sent us a berevement card with her footprint in it and such, it was very appreciated.
But that's not the story, even though it fits with the post. We chose to have the cat cremated so that we may spread her ashes in a couple different places, as well as plant something as a memorial and put the remaining ashes under it. Our vet said that private cremation usually will take a couple weeks, which is understandable, because it's a process, and who knows how often they deliver, and so on.
Skip ahead to yesterday (April 23rd) - we got a phone call from our veterinarian, there is a "package" waiting for us at the office. Needless to say it's obvious what that is, of course.
Of all the places to have good customer service, and to make due on a promise better than the promise, I would have NEVER expected an animal crematorium to be such a place. In the wake of a truly horrible situation, you don't think to hope that promises will be kept, and things like that.
I would like to thank the staff at Chippens Hill Veterinarian in Bristol, CT for being so awesome in general, especially at this time. I have no idea where you sent the cat, but they're cool too, in my book.
This was my cat, Abby. She was awesome, I will miss her.
What kind of unexpected experiences have you had with customer service, good or bad? Please share...